Cantiago Merimodo

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Mon–Fri: 8:30 AM – 6:00 PM EST

Privacy Policy

Last Updated: January 2025

We built Cantiago Merimodo because we believe online education should be accessible, effective, and—most importantly—trustworthy. Your privacy isn't just a legal requirement for us; it's fundamental to everything we do. When you share your information with our platform, you're placing trust in us, and we take that responsibility seriously.

This policy explains what information we collect when you use our educational platform, why we need it, and how we protect it. We've tried to write this in plain language rather than dense legal jargon—though we'll cover all the necessary legal ground. If something isn't clear, we genuinely want to hear from you.

Personal Information We Gather

Running an online education platform means we need certain information to create your account, deliver courses, and make your learning experience work properly. Some of this information you provide directly when signing up or using our services. Other data gets collected automatically as you interact with our platform—nothing sneaky, just the technical information necessary to make everything function smoothly.

The information we collect falls into several categories, each serving specific purposes in delivering our educational services to you.

Account and Profile Information

When you create an account with Cantiago Merimodo, we ask for basic information that helps us set up your learning profile and communicate with you about your courses.

  • Your full name helps instructors and fellow students identify you in courses and discussion forums. We also use it to personalize your learning dashboard and certificate generation.
  • Email address serves as your primary identifier and communication channel. We'll send you course updates, important platform notifications, and password reset links when needed.
  • Username and password credentials secure your account access. Your password is encrypted using industry-standard methods, and we never store it in readable format.
  • Profile information you choose to add—like your bio, profile picture, educational background, or learning interests—helps personalize your experience. All of these fields remain optional and under your control.

Educational Activity and Progress Data

As you engage with courses and learning materials, we track your progress and interactions. This isn't surveillance—it's how we help you pick up where you left off and show instructors how students are progressing through their content.

  • Course enrollment records show which classes you've joined, when you enrolled, and your current status in each course. This information appears on your student dashboard and helps instructors manage their class rosters.
  • Progress tracking includes which lessons you've completed, quiz scores, assignment submissions, and time spent on various activities. Instructors can view this data to provide better support and adjust their teaching approaches.
  • Discussion forum posts, comments, and peer interactions become part of the course record. Other enrolled students and instructors can see these contributions as they're intended to foster collaborative learning.
  • Video viewing patterns and learning material engagement help us understand which content formats work best. We analyze this at an aggregate level to improve course design and platform features.

Technical and Device Information

Your browser and device automatically share certain technical information when connecting to our platform. This data helps us deliver content properly, troubleshoot issues, and keep our systems secure.

  • IP addresses and general location data (country and city level) help us detect suspicious login attempts and prevent unauthorized access. We also use this to optimize content delivery speeds.
  • Browser type, operating system, and device information ensure our platform displays correctly on your screen. When users report technical issues, this information proves invaluable for our support team.
  • Cookies and similar technologies remember your preferences, keep you logged in between sessions, and help us understand how people navigate our platform. You can control cookie settings through your browser, though some features may not work properly without them.

Payment and Billing Information

For paid courses and subscriptions, we collect billing information—but not directly. Payment details go straight to our payment processors, and we only receive confirmation of successful transactions.

  • Billing name and address help us process payments and comply with tax regulations. This information stays separate from your educational records and gets used only for financial transactions.
  • Transaction history shows your purchase records, refunds, and subscription status. You can access this anytime through your account settings to track your educational investments.

Use of Your Information

We collect information because we need it to run an educational platform—not to build marketing profiles or sell data to advertisers. Every piece of data we gather serves specific purposes tied to delivering and improving our educational services. Let's be clear about what we do with your information and why each use matters.

Core Platform Operations

Most of the information we collect goes toward basic platform functionality. Without this data, we simply couldn't provide the services you signed up for in the first place.

  • Account management and authentication verify your identity each time you log in. We use your credentials to ensure only you can access your learning progress, course materials, and personal settings.
  • Course delivery and content access rely on your enrollment records and progress tracking. When you return to a course, we remember exactly where you left off—down to the specific video timestamp or quiz question.
  • Communication about your courses includes enrollment confirmations, assignment deadlines, instructor announcements, and discussion replies. You can adjust notification preferences, but we'll always send critical account and security alerts.
  • Certificate generation and credential verification use your profile information and course completion records. Employers or institutions can verify certificates through our system while we protect the privacy of your learning journey.

Platform Improvement and Personalization

We analyze usage patterns to make Cantiago Merimodo better for everyone. This means looking at aggregate trends rather than examining individual behavior—unless you specifically request personalized recommendations.

  • Course recommendations match you with learning opportunities based on your completed courses, expressed interests, and learning patterns. You can disable personalized suggestions if you'd rather browse the full catalog independently.
  • Platform analytics help us identify which features students love and which ones cause confusion. We track things like page load times, navigation paths, and feature usage rates to prioritize improvements.
  • Content effectiveness analysis shows instructors and our team which course materials engage students most effectively. This aggregate data helps course creators refine their teaching materials without exposing individual student performance publicly.

Security and Fraud Prevention

Protecting your account and our platform from abuse requires monitoring certain activities and patterns. We'd rather prevent problems than deal with their aftermath.

  • Suspicious activity detection uses your login patterns, IP addresses, and device information to spot potential account compromises. If we notice unusual access attempts, we'll temporarily restrict access and notify you immediately.
  • Content integrity monitoring helps us identify and remove plagiarized assignment submissions, fake accounts, and other policy violations. This keeps our educational credentials meaningful and protects honest students.

Legal and Regulatory Compliance

Sometimes we're legally required to process or retain certain information. We keep this to the minimum necessary and never share your data unless legally compelled to do so.

  • Tax and financial reporting obligations require us to maintain transaction records for prescribed periods. These records stay strictly confidential and get used only for accounting and regulatory purposes.
  • Educational records retention follows applicable education regulations in the jurisdictions where we operate. Even after account deletion, we may keep certain academic records to verify credentials or comply with legal requirements.

Third-Party Data Collection Tools

We don't operate in isolation—modern web platforms rely on specialized services to handle everything from video hosting to payment processing. These third-party tools sometimes collect information directly from your browser or device, and you should understand who they are and what they do.

Each service we integrate serves a specific purpose and operates under its own privacy policy. We carefully vet these partners, but you should know that when you interact with their embedded features, they may collect data according to their own practices.

Analytics and Performance Monitoring

We use analytics services to understand how students navigate our platform and where they encounter difficulties. These tools collect information about your browsing session, page views, and interaction patterns—but they don't link this data to your personal identity in their systems.

  • Web analytics providers help us track overall platform usage, popular courses, and navigation patterns. The data gets aggregated and anonymized before analysis, so individual browsing sessions don't appear in reports.
  • Performance monitoring tools detect technical issues like slow page loads, broken features, or browser compatibility problems. When something goes wrong, these services help us identify and fix issues quickly.

Learning Management and Content Delivery

Course content gets delivered through specialized systems designed for education. Video players, interactive exercises, and collaborative tools often come from third-party providers who specialize in educational technology.

  • Video hosting services deliver course videos and track basic viewing statistics like play counts and completion rates. These providers may set cookies to optimize video quality based on your connection speed and device capabilities.
  • Interactive learning tools for quizzes, coding exercises, and collaborative projects may collect information about your responses and progress. This data flows back to Cantiago Merimodo to update your course progress records.

Payment Processing and Financial Services

We never directly handle credit card numbers or banking information. When you make a purchase, payment details go straight to certified payment processors who specialize in secure financial transactions.

  • Payment gateway providers process your credit card or other payment method according to strict financial industry security standards. They send us only confirmation of successful payments—never your actual payment credentials.
  • Fraud detection services analyze transaction patterns to prevent unauthorized purchases and protect both students and instructors from financial fraud. These systems work in the background without requiring additional information from you.

Communication and Support Tools

When you contact our support team or receive notifications, those messages often flow through specialized communication platforms that help us manage and respond efficiently.

  • Email delivery services handle course announcements, system notifications, and support correspondence. These providers process email addresses and message content solely to deliver communications on our behalf.
  • Customer support platforms organize help requests and track resolution progress. When you submit a support ticket, both we and our support tool provider can access your inquiry to provide assistance.

Data Security and Privacy

Security isn't just about fancy encryption—though we definitely use that. It's about building systems with privacy baked in from the ground up, training our team to handle data responsibly, and maintaining constant vigilance against emerging threats. We've invested heavily in both technology and processes to protect your information.

No system can guarantee absolute security, but we can promise that protecting your data ranks among our highest priorities. Here's what we do to keep your information safe.

Technical Security Measures

  • Encryption protects your data both in transit and at rest. When you access Cantiago Merimodo, your connection uses industry-standard TLS encryption. Sensitive data stored in our databases gets encrypted with strong algorithms, and encryption keys are managed through secure systems separate from the data itself.
  • Access controls ensure that only authorized team members can view personal information, and only when necessary for their specific job functions. Our engineers can't browse student records out of curiosity—access gets logged and audited regularly.
  • Infrastructure security includes firewalls, intrusion detection systems, and regular security assessments. We host our platform with reputable cloud providers who maintain physical security at their data centers and provide additional security layers.
  • Regular security updates and patches keep our systems protected against newly discovered vulnerabilities. We monitor security advisories for all the software we use and apply critical updates promptly.

Organizational and Procedural Safeguards

  • Employee training ensures everyone on our team understands their privacy responsibilities. New team members receive security training during onboarding, and we conduct regular refresher sessions on data protection practices.
  • Incident response procedures outline exactly what we'll do if a security breach occurs. This includes immediate containment, investigation, notification of affected users, and collaboration with authorities when appropriate.
  • Data minimization principles guide what information we collect in the first place. Before adding any new data collection, we ask whether it's truly necessary and whether less invasive alternatives exist.
  • Regular audits of our data practices help identify potential vulnerabilities or areas where we're holding onto information longer than necessary. We review access logs, data retention policies, and security controls on a scheduled basis.

Your Role in Security

Platform security is a partnership between us and you. While we handle the technical infrastructure, you control your account credentials and device security.

  • Strong passwords remain your first line of defense. Choose unique passwords for Cantiago Merimodo rather than reusing credentials from other sites. Consider using a password manager to generate and store complex passwords securely.
  • Account activity monitoring helps you spot unauthorized access early. Review your login history periodically and contact us immediately if you notice suspicious activity or don't recognize a login location.
  • Device security matters because our platform can only be as secure as the devices accessing it. Keep your operating system and browser updated, use antivirus software, and be cautious when accessing your account from shared or public computers.

Legal Basis for Data Processing

Privacy laws in various jurisdictions require us to explain the legal grounds for processing your personal information. Different uses of your data rest on different legal bases, and you have specific rights depending on which basis applies.

  • Contract fulfillment covers most of what we do—we need your information to deliver the educational services you signed up for. Creating your account, enrolling you in courses, tracking your progress, and issuing certificates all fall under our contractual obligations to you.
  • Legitimate interests justify processing that benefits both you and us, like fraud prevention, platform security, and analyzing aggregate usage patterns to improve our services. We balance these interests against your privacy rights and only process data this way when the benefits clearly outweigh any privacy impact.
  • Legal obligations sometimes require us to process or retain certain information regardless of your preferences. Tax record keeping, response to valid legal requests, and educational records retention fall into this category.
  • Your consent covers optional processing like marketing communications, personalized recommendations beyond basic course suggestions, and certain analytics. You can withdraw consent anytime without affecting your access to core platform features.

External Website Links

Our platform occasionally includes links to external resources—instructor websites, research articles, supplementary materials, or tool recommendations. Once you click through to another site, that site's privacy policy takes over.

We try to link only to reputable sources, but we can't control or take responsibility for external websites' privacy practices. Before providing personal information to any site you reach through our links, take a moment to review their privacy policy. External sites may have very different data practices than Cantiago Merimodo, and your privacy protections may differ accordingly.

Special Provisions

Certain features, user groups, or jurisdictions come with additional privacy considerations beyond what's covered in the main sections of this policy.

  • Students under 18 have additional privacy protections in many jurisdictions. If you're under 18 or enrolling a minor, parental consent may be required. We limit data collection from younger students and restrict their profiles' visibility to other users.
  • Corporate and institutional accounts may involve separate agreements that specify how employee or student data gets handled. If your organization enrolled you in Cantiago Merimodo, your administrator may have access to your learning records as specified in their agreement with us.
  • Specific course features like proctored exams, peer review systems, or collaborative projects may require additional information or involve greater visibility of your work to other students. We'll explain these requirements clearly before you participate in such features.
  • Regional compliance means users in certain jurisdictions have additional rights or face different data handling practices. European users enjoy GDPR protections, California residents have CCPA rights, and users in other regions benefit from their local privacy laws.

Contacting Our Support Team

Questions about privacy? Concerns about your data? Want to exercise your privacy rights? Our support team is here to help—and we mean that genuinely, not as a corporate pleasantry.

You can reach out through your account settings or our support channels. We'll respond to privacy inquiries as quickly as possible, usually within a few business days. For urgent security concerns like suspected account compromise, contact us immediately through our emergency security channels.